1. Who You Are Contracting With
The Royal Guardian Management Portal (the "Service") is operated by Royal Guardian Management LLC, a limited liability company ("Royal Guardian", "we", "us", or "our"). By creating an account or using the Service, you ("you" or "User") enter into a binding agreement with Royal Guardian Management LLC on these Terms of Service.
2. Acceptance of Terms
By creating an account, accessing, or using the Service, you confirm that you have read, understood, and agreed to these Terms. If you do not agree, do not use the Service. If you are using the Service on behalf of an organization, you represent that you have the authority to bind that organization.
3. Accounts
You are responsible for safeguarding your password and for all activity under your account. Notify us immediately of any unauthorized use. Organization administrators are responsible for the conduct of inspectors and other team members invited to their organization, and for ensuring all account information is accurate and kept up to date.
4. Acceptable Use
You agree not to misuse the Service, including but not limited to: uploading unlawful or infringing content, attempting to access another organization's data, sending spam or fraudulent communications, reverse-engineering or scraping the platform, probing for security vulnerabilities, distributing malware, or otherwise interfering with the operation of the Service.
5. Intellectual Property
The Service, including all software, source code, design, branding, trademarks, documentation, and other materials, is owned by Royal Guardian Management LLC or its licensors and is protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable license to use the Service for your internal business purposes during your active subscription. No other rights are granted by implication, estoppel, or otherwise.
6. Customer Data
You retain ownership of inspection data, photos, notes, and reports you submit through the Service ("Customer Data"). You grant Royal Guardian Management LLC a limited, worldwide license to host, store, process, transmit, and display Customer Data solely as necessary to operate, maintain, and provide the Service to you and the recipients you choose.
7. Subscriptions, Payment & Merchant of Record
Paid plans are billed in advance on a recurring basis according to the plan you select. Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns, billing, chargebacks, and applicable taxes.
Payment, billing, tax, cancellation, and refund mechanics are governed by Paddle's Buyer Terms. Refund requests are handled in accordance with our Refund Policy, which provides a 30-day money-back guarantee on subscription purchases. We may change pricing with reasonable advance notice.
8. Termination
You may cancel your subscription at any time through your account settings or by contacting support. We may suspend or terminate accounts for material breach of these Terms, non-payment, security or fraud risk, or repeated or serious policy violations. Upon termination, your right to access the Service ends; you may request an export of your Customer Data within a reasonable period before deletion from active systems.
9. Disclaimer of Warranties
The Service is provided "as is" and "as available" without warranties of any kind, whether express, implied, or statutory. To the fullest extent permitted by law, we disclaim all implied warranties including merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee uninterrupted, error-free, or secure operation. Inspection reports generated through the Service are operational records and do not constitute professional, legal, engineering, or appraisal advice.
10. Limitation of Liability
To the fullest extent permitted by law, Royal Guardian Management LLC will not be liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, data, or goodwill. Our aggregate liability arising out of or relating to the Service will not exceed the fees you paid to us in the twelve (12) months preceding the event giving rise to the claim. Nothing in these Terms limits liability that cannot be excluded under applicable law (such as fraud, gross negligence, or personal injury).
11. Indemnification
You agree to indemnify and hold Royal Guardian Management LLC harmless from third-party claims arising out of your Customer Data, your use of the Service in violation of these Terms, or your unlawful conduct.
12. Changes to These Terms
We may update these Terms from time to time. Material changes will be communicated through the Service or by email. Continued use after changes take effect constitutes acceptance of the updated Terms.
13. Governing Law
These Terms are governed by the laws of the State of Florida, USA, without regard to conflict-of-laws principles. Disputes will be resolved in the state or federal courts located in Florida, unless otherwise required by applicable law.